Our customers' satisfaction is important to us. If you purchased a product from LegnoTools and wish to return it, you may request a return in accordance with the conditions set out below.
Right of withdrawal
If you are a consumer, you may exercise your right of withdrawal within 14 days of the date you received the goods, without having to provide a reason, in the cases provided for by applicable law.
To request a return, contact our customer service and provide:
- order number;
- buyer's first and last name;
- the product or products you wish to return.
After receiving your request, we will provide the necessary instructions for completing the return correctly.
Condition of returned products
Products must be returned carefully and, where possible, in their original packaging, complete with accessories, manuals, and all components supplied with the product.
The customer is responsible for any decrease in the product's value resulting from handling beyond what is necessary to verify its nature, characteristics, and operation.
We therefore recommend keeping the original packaging until you have verified that the product meets your needs.
Return shipping costs
Except in the case of defective, damaged, or incorrectly delivered products, the direct costs of returning the goods are borne by the customer.
The customer is responsible for correctly shipping the product until it is delivered to our premises. We therefore recommend using a trackable shipping service and packaging suitable for the type of product.
Refund
Once we receive the returned goods, we will check their condition and process the refund in accordance with applicable law.
Unless otherwise agreed, the refund will be issued using the same payment method used for the purchase.
When the right of withdrawal is exercised, any standard delivery costs originally incurred will also be refunded. However, any additional costs resulting from choosing a delivery service more expensive than the standard method offered by LegnoTools will not be refunded.
Damaged, defective, or incorrect products
If you received a damaged, defective, or different product from the one ordered, contact our customer service as soon as possible.
To help us verify the issue quickly, we may ask you to send us photographs of the product, packaging, and shipping label.
After verification, we will provide the necessary instructions for replacement, return, or another solution provided for by applicable law.
Products excluded from the right of withdrawal
The right of withdrawal does not apply in the cases provided for by applicable law, including, for example, products made to measure or clearly personalized.
For any products configured, modified, or made specifically at the customer's request, we recommend contacting us before purchase if you have any doubts about whether they can be returned.
How to request a return
Before shipping any product, contact our customer service and provide the order number and the item you wish to return.
LegnoTools
Customer Service
Location: Pradamano (UD)
Email: [INSERIRE EMAIL]
Return address: [INSERIRE INDIRIZZO COMPLETO]
We will provide all the information necessary to proceed correctly with the return.
Important: do not ship the goods without first contacting our customer service. This will allow us to identify the return quickly and expedite its processing.